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Inspirations

Courageous Leadership:  A Delicate Balance

By Inspirations, Managing Change, NonProfits, Strategic Thinking No Comments

I’m going to start with the moral of the story:

“Warriors” are what you get when you treat action-minded “worriers” with respect and don’t just try to work around them.

Visionaries are what you get when you treat dreamers with respect and don’t just try point out the potential pitfalls in their ideas.

It is nearly impossible to be both a warrior and a visionary at the same time.

Navigating any worthy initiative needs both types of courage, and they both frustrate the other.

Yesterday, I posted this observation (and the header image here) on Facebook:  “Our clients come in all shapes and sizes, but the one thing they have in common is courage. Remarkable passion fuels these small business, higher ed and nonprofit organization leaders as they fling themselves into the gap between where they are and where they want to be: it’s an honor to support them as they blaze new paths, create better practices, make difficult decisions, have the tough conversations, and generally find ways to defy fear, embrace change, and inspire their teams to do better tomorrow than yesterday.”

As a response to that post, a long-time friend, client and one of my favorite provocateurs reached out to me by email to continue the conversation. For the sake of this discussion, we’ll call him “TJ”.  He was the one who crafted the “moral of the story” (above) and I have asked for his permission to post his thoughts here (orange italics) for the sake of furthering an important discussion:

“Courage is an appropriate word for those leading organizations or teams or families or just themselves.  Not everyone is courageous, but not everyone who is brave is the same.  I would suggest there are two types of courage.  The bold innovators, the true game changers have what I call the Bobby Kennedy style of courage, “I dream of things that never were, and ask why not?”  This group is blessed with the ability to see beyond the apparent hurdles to the magnificent horizon.

I would argue many more of us muster a different brand of courage, the courage born from the fear of messing up, the fear of embarrassment, the fear of failure.  Despite all the obstacles they can see and imagine, this group gets out of bed each day and takes the responsibility to keep the ship in the channel, heading to the destination.

My experiences tell me that both types of courage are needed for an entity to succeed, but that very few people have both types.  In fact, I’m not sure it is possible for one person to be both visionary while at the same time sweating the details.  That seems intuitive to me.  But what happens when someone is perceived as fearful because his/her courage is different?

In the best organizations, this difference is recognized, embraced and respected.  In many more organizations, this difference leads to resentment.  I would argue that dreamers need to be challenged to better appreciate those in their organizations that give them the time, space and freedom to dream.  Worriers (for lack of a better term at this point) should be challenged to better recognize the value of those who create the vision and destinations that give organizations meaning, purpose and a future.”

My response:

I would call the latter category — the brave ship steerers you refer to — Warriors instead of Worriers. They muster a different brand of courage, waking up every day, conquering their fears to head back to the project/company/work battlefield despite all the minefields that they know exist (and a whole lot more that are just imagined.)

What too few people understand, and you rightly point out, is that organizations desperately need both the visionary’s courage and the warrior’s courage to successfully find the open blue waters to navigate.

It’s a delicate balance – one represented by a different photo.

Too much or too little of either side’s courage, and the whole operation collapses.

As leadership teams, we must understand that each side doesn’t just benefit from, but RELIES ON the other side to bring their best strengths to the table.

Believing that either brand of courage alone could lead the ship safely is a false confidence that will surely run the ship aground on one path or another: into waters too rocky or shallow to survive or so deep and stormy that the ship will be submerged.

Just acknowledging that there ARE two types of courage (and probably more!) is a huge step towards embracing the balance, and the momentum that can come when that balance is in harmony.

If you are a visionary leader, resist the urge to view the warriors on your team as “worriers.”

If you are a warrior leader, resist the urge to dismiss the “dreamer” side of your visionary colleagues.

We can all navigate more wisely, when we can see how to use all the talents available on the team to their best use.

 

Make it Better

By Associations, Brands, Inspirations, Strategic Thinking, Uncategorized No Comments

Here at MonkeyBar Management, we have (precious few) guiding principles.

One of them essentially is, “When we don’t do it right, we make it right.”
(Another is that we don’t work with bullies or jerks, but that’s the subject for another post.)

In case you missed it, in advertising news this week, Arby’s somehow had missed honoring a detail of their advertising deal with PepsiCo:  feature Pepsi alongside Arby’s food in two commercials. (That specification was likely in “the fine print,” and clearly it had fallen off of someone’s radar screen and it got missed. It happens.)

And someone at PepsiCo (rightly) called them on it.

Arby’s did three things:
1) they acknowledged the mistake
2) they collaborated with their agency to fix it in a way that didn’t jeopardize all their other creative efforts
3) they took a risk to be human

Their agency (Fallon) went out on a limb and suggested a new ad (if I had to guess, crafted by a probably exhausted and possibly frustrated creative team). An ad that could have been rejected by “the suits,” but one which the savvy humans on the team Arby’s (and then Pepsi) both agreed to run:

And it’s kind of brilliant*.

(*Brilliant, if you know the backstory.  But even if you don’t, it surely accomplishes MORE THAN the letter and the spirit of their agreement with PepsiCo, which surely was the primary audience for this “fix it” job.)

How you behave when you’ve screwed something up is a measure of who you are.

Do you reluctantly fix it, or do you go above and beyond?

Do you “blamestorm,” bluster, make excuses and generally become a pain to work with?

Do you awkwardly try to cover up the goof, or do you own it, ask for forgiveness, and make it right?

When you have the opportunity to make it right, make it memorable.

Don’t just make it right — make it better.

Play to the Whistle

By Associations, Inspirations, Retail No Comments

It’s one of the earliest concepts taught in youth sports:  you give it your all – 100% of your effort – until the referee blows the whistle.

It’s not enough (and in fact it’s not smart) to simply follow the cues of those around you: if you haven’t heard the whistle, the play isn’t over. There’s still a shot at the score.

Depending on which side of the Chicago Bears / Green Bay Packers (American NFL Football) rivalry you fall on, you either love or hate this simple lesson this morning. A game is more than a single play, of course, but the Packers prevailed by only 5 points in the NFC north championship game in part due to a moment of awareness of one of the game’s most basic rules:  it’s the whistle that signifies the end of a play.

Marginally-applicable sports analogies abound in business management philosophy, so why not this one: when in doubt, assume the ball is live. As the wound-licking Bears (and their fans, some of whom I am related to) know all too well this morning, it can be the difference between a berth in the playoffs and the end of the season.

I had a powerful real-life lesson in this during our busiest season this month: a multi-year client contract was scheduled to sunset. It might have been easy to give in to the temptation to “phone it in” on the last few weeks of the agreement: I’m a human and life is busy. I could have put my (limited) energy into upcoming (new) business rather than the final phase of a contract that was coming to an end.

But we’re “finish strong” people, even when it pushes our limits. The last days of the contract get superior service, too – equivalent to the first days. Because leaving with a strong impression is at least as important to coming in with one. Our opportunity for return engagements and for word-of-mouth referrals depend on it.

The whistle hadn’t blown. And in the final days of the project … much to all of our surprise, the client’s situation shifted dramatically. And our contract was not only renewed but expanded for the coming year(s).

Which it surely wouldn’t (and shouldn’t) have been if we had played lackadaisically in those last weeks.

Similarly, I have been to one too many retail stores this week where staff were barely “going through the motions” after an (understandably) exhausting Christmas season.

But the whistle hasn’t blown:  shoppers are in the store, spending hard-earned money. These are sales needed to clean out the shelves and provide cashflow. From that perspective, they are critical (not to mention potentially the opportunity to convert shoppers for future visits or sell tie-in merchandise at full price.)

When the whistle blows signaling the end of 2013, will you be proud of your team’s efforts?  Or will you be kicking yourself for a momentary lapse in judgement and dedication?

Until the play is completely dead, there’s always a chance:  to retain the customer, to make a great impression,  to renew the membership, to get the score.

But you’ve gotta play like you mean it. Play like the ball is alive. Like the game is on the line. Because in business, it almost always is. 

Harness those Butterflies

By Inspirations, Managing Change, Real Life 4 Comments

I had a full blown case of red, itchy hives my first day of High School. Twenty-five (plus!) years later, the memory of that moment lingers long and sneaks up on me every now and again. It taught me a lot about how to suck it up and get through a tough situation, and that only rarely is anything as bad as we think it will be.  We are often our own worst enemies when facing change or uncertainty.

I watched pruriently as the parade of young neighbor families did the end-of-summer shuffle down the street to the bus stops this morning: proud parents with leashed dogs accompanied their little ones back into their school year routines, pausing to ply an iPhone-captured “SMILE!” out of a backpacked child in new shoes.

Some kids surely were eager to return to learning and their friends, others were likely anxious about going off to new schools where they don’t know anyone.  I reflected on the helicopter parents whose nerves (“Will they have fun? Will the other kids be nice to them? Will there be a meltdown?”) are likely just as frayed as the kids’. Change is hard. Finding your way in something new or different is never as much fun as the carefree slip-n-slide and popsicle-filled days of summer.

It’s a great metaphor for life, the back-to-school ritual. Whether you’re excited or petrified, whether it’s sunny or rainy, whether you have shiny new shoes or a scratchy uniform, whether you were in hysterical tears or sleepless from excited energy the night before, you must plow forward. Life lives in one direction. The day comes on the calendar and you walk into the new year and everything it holds. You say a little prayer that all that has come before has prepared you, and you go forth and do your very best with what you have, where you are. Because that’s the greatest gift we receive in life: an open invitation to go forward and DO SOMETHING with ourselves.

Kids, parents, anyone starting ‘something new’ today: the butterflies in your stomach are natural and powerful. Don’t shy away from them – lean in and pay attention to them. They can work for you if you let them: learn to harness them, they will teach you to fly.

(Attributions & Appreciations:  this blog was inspired in part by  Jonathan Fields‘ book Uncertainty & Marty Whitmore’s illustration, “Riding the Butterflies” which will be hung in my office shortly, when painting is complete!  This article is a great recap of some of the lessons in the book, which was a KaneCo BookClub reading this year.)   

That Awkward Teenage Phase

By Inspirations, Managing Change No Comments

Do you have a cringeworthy teenage moment captured forever on film? I used mine as an inspiration last week when I was honored to guest post on the 5 by 5 Design “Inspirations” blog.  Thanks to Wendy & Diana for the opportunity, and for the work you do every day to help your clients look “wow”! (Go ahead, click through to read the entire post!)

Image credit to Clara Natoli

(Images of my own angst-filled teenage years will remain unindexed by Google)